February 23, 2008

Killerstrands POLICIES on Purchases

Ordering:There is a minimum order of $12.50.
Orders should be placed online using either PAY PAL or GOOGLE CHECKOUT . . . if interest continues to grow we will be adding a shopping cart. If you encounter any difficulties, please contact us and we'll be glad to assist. You don't have to create an account to use our site, however we welcome you to register if you'd like to do so.
For those who do not want to give credit card information online, PAY PAL & GOOGLE check out are perfect as I never even see it, that's why I like it. In addition the entire transaction takes place through their site not mine and it takes you exactly where you need to go + if you are not happy it gives you a "Big Brother" to speak to about your issues.... if need be ( i don't look forward to that day) .
All orders must be prepaid by Google Check out or Pay Pal (using any of their methods). Orders paid via Pay Pal e-checks will be held until Pay Pal advises your funds have been received. This can take 4-6 business days or longer, depending on your bank. We reserve the right to cancel orders shipped to unverified Pay Pal accounts. Orders not paid for within 10 days will be canceled from our system.
If your shipment is urgent, and you’re choosing an expedited service (UPS Next Day Air, and the like), don't hesitate to contact our office for specific shipping assistance.

International Orders: We do ship internationally utilizing USPS International Mail. Due to recent fraudulent activity, we will no longer ship to anyone or any other address but the Bill To party. Please do not ask us to declare your merchandise as Used Goods, Gifts or Samples. We are required to include commercial invoices on all shipments and we do so without exception. We add a $5.00 handling charge to international orders to cover the additional documentation and time needed to complete these orders.
We check calculated charges against actual shipping and will adjust your invoice as necessary and advise you accordingly. International shipments must clear customs in their destination countries. The buyer is responsible for customs duties and fees. Please note, we're advised UPS charges for customs clearance are substantially higher than shipments sent via international mail.

Cancellations: Because we strive for a rapid turn around of your order, you may cancel or change your order within 1 hour of when you place it, unless it has already shipped. Orders cancelled after the payment has processed will incur a 5% processing cancellation fee. Orders cancelled after shipping, but prior to delivery, will incur a 20% restocking fee, plus the cost of shipping and return.

Killerstrands will ship orders inside the continental U.S. using USPS Mail service. Mail generally takes 3 to 5 days, excluding the day of shipment, Sundays and holidays. Our cart cannot calculate Priority Mail Flat Rate box charges, or determine if your order can fit in one. However, we can and will use this service where possible and adjust your Priority Mail shipping charges accordingly. The current charge for an insured Flat Rate Box is $9.95 for shipments valued up to $50 and $11.00 for those with a value up to $100. The insurance fee is $1.05 for each $100 value thereafter.
We don't ship COD, nor do we ship UPS collect. We strive to keep your shipping charges as low as possible.
As for now and using PAY PAL and GOOGLE checkout, I request your Zip Code to calculate the shipping charges. As we grow things may change to make it easier & more convenient for you to chose your shipping - we shall see.

If you supply us with an incorrect address/zip code, we will charge you the extra shipping charges that occur for correcting the address or intercepting the package; you agree to this additional charge to your credit card. UPS charges $10.50 for delivery intercepts/address corrections -- please make sure your address is correct!
Shipments to APO or FPO addresses will be sent USPS Priority Mail.

All domestic shipments sent via US Mail are insured at less than or the same rates charged by the post office; however we have our own in-house policy for these and don't rely on the US Mail's insurance program. Shipments sent via International Mail are insured through the US Post Office and claims for loss or damage on these are processed by us through the US Post Office and can take up to 3 months to complete (we're prompt in handling the details, but the international postal system is not!).

Returns: Raw material products may not be returned because once shipped we can no longer guarantee the purity of the products. Defective or damaged merchandise will be replaced by Killerstrands. In the unlikely event of a container leaking, leaked contents will be replaced or a credit issued at our discretion. Durable goods that are not opened and are in saleable condition may be returned. A 20% restocking fee will be charged on all returned items. Shipping charges are not refundable.

Email us for a return authorization number. We will not be responsible for items returned without authorization and items returned without authorization will be refused. We will not be responsible for returned items lost in transit. Authorization numbers should be posted on the outside of the package, near the return address. Please request return authorization numbers within 3 days of delivery and return it to us within 7 business days. After that time the product will no longer be accepted and sale is considered final.

Damage Claims: Please inspect all packages at time of delivery and, if damaged, note on the USPS driver's delivery receipt when you sign for it. All damaged, defective or missing item claims must be reported to Killerstrands the next business day after acceptance of package. After that time, the customer accepts responsibility and will not hold Killerstrands liable.

Please help us make your experience successful by following these guidelines.

Disclaimer: We do our best to offer you only the highest quality ingredients available. We cannot guarantee that any ingredient will be consistent in appearance, color or typical odor from one batch to another, as this may be within the manufacturer's tolerance for a particular product.
In the event of loss or damage, Killerstrands will only be liable for the actual cost and or replacement of the merchandise.
We reserve the right to refuse service to anyone.

Killerstrands prices may change at any time without notice.

Privacy: We promise that none of your personal information will be shared in any way with anyone.
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